We under that sometimes “life happens” and you may need a refund on fees paid for services to BrandCo. We try to be fair, and create a policy that is a win-win for both parties.
In general, you can request a full refund for services prior to work commencing up to 12 months after payment. If a refund is request past 30 days, it will require a manual refund as we cannot put it back on the purchasing credit card and a check will be mailed to you.
Once work has started on your project, a partial refund may or may not be available, so please check out the product specific refund policies below:
Fees for your website refresh project are divided in two portions, 50% for design and 50% for development.
Design fees are only refundable prior to your consultation with a designer.
Cancellation of your website refresh project after the design consultation but before the development of the live site will result in a maximum refund of 50% of the fees paid for the project. There will be no refunds for after the site has gone into development.
Hosting service fees are non-refundable.
Each project has a detailed service agreement that must be signed by the client before work starts. Please refer to your contract for specific details.
Fees regarding your logo design are only refundable prior to your consultation with a designer. Since the logo fee is entirely based on the designers knowledge, expertise and time, once you have had your design consultation the amount that can be refunded will be based entirely on the amount of time spent and work completed.
This will be determined by your designer and account manager based on our hourly rate.
Design fees for print projects are only refundable prior to the consultation, or the scheduled start date in cases that do not require a consultation.
Projects with hourly design rates may be refunded post-consultation less any hours consumed prior to the cancellation request.
Production costs paid to BrandCo are only refundable prior to Approval. If it is determined that a production error* has occurred, claims made within 30 days of your “In Production” notification will be replaced at no cost. This determination will be made at the discretion of BrandCo and the associated vendor upon receiving evidence of the damages/error. Rush shipping fees are non-refundable.
*Production errors do not include graphical elements on approved artwork (i.e. typos, incorrect information, color choice, fonts or imagery).
Clients Missing in Action
If you do not communicate with BrandCo for a period of 90 consecutive days during any part of the design or development process, BrandCo will honor its commitment to finish the project, but there will be no refund of any fees.
There are no refunds on any completed work.