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Max was AWESOME!!! Helped me with all of my little suggestions and made our site look 100 times better! Couldn't be happier with the service I received, thanks Max :)
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Max has been a great help with us. We are not tech savvy and he has talked us through learning how to add and create our website. He has been so very patient and understanding!!!
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Thank you for the quick response and update to my website.
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Thank you again for your quick response to my email and helpful feedback.
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Max has been so responsive, I really appreciate his help after working with a different web hosting company in the past that was very unresponsive. I will definitely recommend your company!
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Max has been great to work with!
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I am so happy and relieved to have my IDX working!!!
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Very fast and helpful response!
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Just when I was losing all hope. Finally a little progress.
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Max did not communicate well and never let me know what to expect throughout this phase of web design and content. The expectations were not set and he never gave the impression that he wanted to help. His attitude seemed more like a job and said if you have questions, to let me know. It was hard to know what to ask, since I did not know what to expect.
I gave him the personal feedback about not providing what I thought to be good quality customer service, and he basically agreed and said "yep, that is about right." At least he agreed.
Throughout this whole process of designing a logo and web design, I have been very happy with BrandCo and found the customer service to be very good if not excellent. My experience with Max has been a major letdown and has changed what has been great service up to this point.
When I asked for his immediate supervisor's name, his response was "what do you mean?" When I then asked who was his boss, he gave me Ken Grainger's name and email. I will be contacting Ken to further provide my experience and feedback.
In my business as a realtor, it is all about customer service and if I do not provide that to my clients, they will not want to work with me or recommend me to others, so I appreciate good customer service and am willing to recognize it when I receive it. On the other side, I do feel it is important to share opportunities to grow when I receive less than quality customer service as well.
I can only hope that others do not receive the same lack of care or willingness to help that I received from Max. Please feel free to call or email me and I will be happy to share my personal experience in detail.
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Awesome as usual!
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Quick response. Thanks!
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This Dude Cranks.
Thanks for the killer job.
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Thanks Max
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Thank you
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Good work, done quickly!
Thanks,
Doug Mackle
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Very timely and did exactly what I needed!
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Very efficient thank you. I think it will take me some time to understand exactly what it is I am meant to be doing now, but I have the links to follow. Thank you
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You have been extremely helpful and patient - we appreciate all of that:-)
Thank you.
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Paige Kaye, Broker Keller
Thanks for all of your help and quick responses!
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Very quick at responding to any questions I had! Very helpful!
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fast turnaround!
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fast, happy, smart service!
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Prompt, courteous, knowledgeable, solved issues. What else could I ask for?
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Appreciate the quick response!
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Sending you more requests. Thanks for the speedy reply.
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Quick response to email and fast solution to my problem!
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quick response
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Matt was great ! quick response on getting my info updated.
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Max is always friendly, and we especially appreciate how diligently he works on our account!
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Thanks for your prompt attention in fixing issues. I so appreciate it:-)
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Great follow up Max
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Thank you for responding to my email in a timely fashion. You did all you could to help me with my questions and suggested options for me to solve things on my own. You also let me know when things were completed on your end.
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Max did a great job on my website! Easy to communicate with and responds to any requests from those of us less technical! Thanks!
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Max is always very responsible! Thanks for your help AND for reinventing my website - it's beautiful!
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Great Job!
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Max has an incredible "can do" attitude, and he gets things right...quickly. Thanks, Neil
Neil & Kathie McGuinness
kmcg@kw.com
nmcg@kw.com
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Max was very pleasant, very professional and most of all very helpful.
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Love that Max goes above and beyond! (and doesn't make me feel stupid for not understanding the tech stuff like he does)
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Max was very helpful with my questions. He never made me feel that any of them were elementary. The email he sent me with instructions on how I could handle the issue in the future is awesome!
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Great response time. Courteous, patient customer service.
May 2 2017George HerreraMax was AWESOME!!! Helped me with all of my little suggestions and made our site look 100 times better! Couldn't be happier with the service I received, thanks Max :)