This Is Why You Fail – 4 Mistakes To Avoid On Your Website

Every website owner begins their journey to taking over their piece of the internet with enthusiasm. However, that enthusiasm typically fades over time and websites are left to fend for themselves. Unfortunately, no website is meant to be ‘set it and forget it’. Not to mention, there a number other items that website owners overlook that are huge pitfalls when it comes to being successful. Over time, websites need love and dedication and should be ready to upgrade when new industry standards take place. Hopefully, your website will be safe from these next 4 blunders that typical website owners make…In the words of Yoda, “This is why you fail.”

Not Mobile Friendly

That largest majority of internet surfing these days is done on cell phones or other mobile devices. If your website isn’t ready to be viewed on these new popular devices, you’re at an instant disadvantage. I can’t tell you how many websites I’ve immediately left because it wasn’t easily viewable on my cell phone. You have probably the same experience.

Responsive websites even take a priority when indexed within Google. If this isn’t a huge plus for taking your older websites mobile friendly, I don’t know what is! Almost two years ago, Google saw the trend of mobile devices doing the majority to searches and wanted to make it easier for those of us on the go. Having a website that responds to the size of the screen is a big one. A must!

An Overloaded Menu

Short and sweet is the name of the game when it comes to the navigation to your website. A website that has too much in its menu proves to its visitors that there’s no focus. Think through the journey that you’re wanting people to take through your website, these are the items that should be on your menu. Organize this in a way that makes sense for the audience that you’re attempting to attract, not just in what makes sense to you.

Every page of your website does not need to be on your menu! The goal is to get your visitors to from page to page as you have your content designed to interconnect, creating a higher potential for click through.

Not Regularly Adding Content

Adding content on a regular basis allows for you to continuously get more potential links in search engines. This is one of the most important ways to gain exposure aside from marketing. Google sends out spiders that crawl all over the words on websites, finding answers to your questions. The more words you put on your website that you expect your audience to type into the search engines, the more likely you are to be found. Not to mention, this keeps your website active and current, adding to it by way of pages and posts that can lead to one another. This is the biggest key to a successful website and one that is most often overlooked. Maintaining your website definitely, involves adding content regularly.

Forgetting About SEO

Search Engine Optimization takes an additional step to adding that content to make a difference with your website. While adding content is extremely important, doing a little extra work when you do so, can really pay off. Things like meta descriptions and meta titles take seconds to create and will make Google happy. Not to mention, adding alt text to your images, takes your imagery the extra mile. Other things, such as submitting your website’s sitemap to search engines, helps give them the opportunity to know what all your site has to offer.

 

Now that you know the 4 common mistakes when it comes to websites, you know what you can do to make a difference with your site and to become a successful part of the internet. Now, go forth, Padawan, and conquer!

How to Make your Website “Sticky” by Improving your Bounce Rate

We’ve all done it before.  Clicked on a website and thought to ourselves’ “ew no”  and clicked the back button.  In essence, we’ve “bounced” off their website.  Officially “bounce rate” can be defined as:

The percentage of visitors to a particular website who navigate away from the site after viewing only one page.

Simple enough…right? So, how do we decrease the chances that someone will bounce off our website after seeing just a single page? How do we keep them and have them dive deeper?

Easy to Follow Design

I’m sure you’ve experienced a time when you’ve been surfing the internet trying to find that one specific answer that you’re looking for. You enter a website and it’s generic looking and hard to follow. How often do you just click the backspace and go back to your Google search because it just wasn’t worth the effort? Well, you just contributed to that website’s high bounce rate.

You can easily prevent bounce rate increase due to this issue by having a design that has easy to follow cues for your visitors. A clean and simplistic menu is a great place to start. Many websites have overly complicated navigations that confuse and, eventually, turn your visitors off.

Another way to reduce bounce rate is to have a striking design for your website. This is usually best achieved when hiring a professional design firm that understands industry standards and who have the success of your business at heart. This will help you avoid looking like just another cookie-cutter site that feels generic.

Calls to action used throughout your website will also help to guide your visitors to dive deeper into your website by appealing to their needs and fulfilling the purpose of your website.

Focus on Your Purpose

Every website has a focus. Why does it exist? Typically to achieve something very specific. Most real estate agents create their website to get leads, but the actual website typically has a purpose of buying or selling homes. So, what would be the most important thing to point visitors into the direction of? Property Search! Another quick example would be for a pizza restaurant to focus on ordering pizza.

If your website has a purpose, you’re more likely to attract the right audience, which leads into the next talk point.

Know Your Audience

Your audience and your purpose go hand in hand. Part of your purpose is the kind of person that your website is trying to attract in order to fulfill its purpose.

A great example of this would be the comparison of two different types of demographics. Take, for instance, millennials versus senior citizens. These two groups use the internet and gather information very differently. Millennials are more likely to want social networks to be tied in, you could market your website on snap chat, or utilize large amounts of live feeds or videos. Senior Citizens may prefer the option to be able to print more documents to save for later or want to be able to contact you by phone, so your contact information should be very visible. Having your audience in mind helps you market and maintain yourself best.


If you can achieve these simple points with your website, you’re bound to see a drastic decrease in the bounce rate of your website. Bounce rate is one of those most important numbers tracked with your Google Analytics account and can definitely, in turn, affect your Google search rankings.

 

Small business website design

Elements of small business website design

Small business website design can have a huge impact when done right, and can be costly when done wrong. Companies that focus on modern web design elements regularly outrank competitors and more easily attract clients. This is because every element on a website should be purposeful and easy to understand. Viewing or analyzing a website is generally a qualitative process, rather than a quantitative one. Let’s look at the elements that make up a modern small business website.

Responsive design

Here is the thing – you need your website to be accessible across all devices and platforms, from a smartphone to traditional PCs. Realistically, only a responsive design can help you do that. Responsive design means the website will scale to any device in real time. This element makes your website far more accessible- and with more people using smartphones to access websites than PCs, it just makes sense.

White space

There’s so much to be said for intelligently used white space in web design. Of course, when we say “white space”, we don’t actually mean it has to be the color white. We mean space that is void of anything: data, images, graphics, text… seriously, anything. White space is a critical component to a well-designed page, because, it helps your users focus in on what’s relevant. When you use white space correctly, users will be directed to your products or services in a manner that feels natural.

Clean lines

Clean lines help to maintain order on a site. Good web design let’s the lines carry the flow of information over the span of your page. When used in conjunction with proper white space, the result is a site that’s astonishingly easy to navigate and use. A good rule of thumb to use when evaluating ease-of-use for your site is to run it past someone who isn’t tech savvy. If they can get around, anyone can.

Consistent fonts and colors

It is easy to get carried away with different web fonts and different color schemes. Don’t be afraid to put your foot down to ensure your site stays consistent. Any publication, either online, or in print, can suffer from fonts and colors that keep changing. Pick a style, and really whittle it down to the essentials, and have the courage to stick with it.

Invest in great imagery

Spice up your website with rich media, including great pictures and professional videos. Ensure that you do not overload web pages with images and videos – web pages still need to load quickly. When used correctly, imagery should compliment your website’s design and help establish the point of the page.

Limit Distractions

If you’re already making good use of white space and clean lines, limiting distractions should come easily. Have a call to action at the end of a section and make sure it fits naturally. A good web design can guide users eyes to where you want them to be. This will allow your users to focus on what they’re really looking for, and what really matters to them.

If you’re working with static content, take the time to make the best choices and don’t be afraid to change things as you go along. Invest time in making the right small business website design, and don’t forget the basics.

Getting started with online advertising

With buyers and sellers turning to the internet first, generating online leads has become more important today than ever before. That is why online advertising, also known as Pay Per Click Advertising (PPC), has become a popular choice for businesses looking to attract highly targeted leads.

Whether a company is a small startup, or fortune 500 company, PPC advertising is accessible to businesses of any size. PPC advertising works just as it sounds; when a visitor clicks on an online ad, the business pays for that click. The real power of this type of advertising comes from how highly targeted ads can be. Working with an agency, a business can target an audience during a specific time of day, day of the week, certain income bracket, and geographical area, amongst many other targeting parameters.

Two companies that offer businesses the most reach are Google and Facebook. Each have their own online advertising options, with particular advantages and disadvantages.

Google AdWords

Google offers advertisers placement of their ads on the search engine’s search results. When a searcher types in keywords related to the advertiser’s ad, Google shows the advertiser’s ad. For instance, a searcher might be looking for a real estate agent to sell their home and may use a keyword such as “realtors”. This would trigger an ad by all the real estate agents who are advertising in that area. Google has an advantage in reaching people who have a high intent to purchase. This also means the cost per click for most keywords will be higher than other online advertising options.

Facebook Ads

Companies can use Facebook’s advertising platform to target potential clients as they browse their news feeds. Facebook offers different advertising options depending on the audience and campaign goals. One advantage Facebook offers over other online advertising options is access to greater targeting parameters. This means advertisers can target based on things like income level, topics liked, or the industry their audience works in.

Retargeting

Retargeting PPC advertising serves ads to web visitors after they have left a business’ site. While ads draw visitors to a website, they do not guarantee sales. Retargeting ads remind people about products and services they previously saw on a business’ website. They only target visitors who expressed interest in those products or services.

Optimizing

Creating better lead generation forms is a simple way to help optimize conversions from PPC advertising. Optimized forms help collect all the necessary information about a visitor, allowing visitors to become customers.

Pay per click advertising provides an excellent return on investment when optimized properly. Working with an agency can help businesses achieve stellar results in their PPC advertising.

 

Getting Started

Want to take the trial and error out of PPC advertising? BrandCo can help you optimize your campaign and drive more leads. Fill out the form below to get started:


Providing a great customer experience

Focusing on a great experience can have a profound impact on your business. It doesn’t come easy, but offering a great customer experience begins with putting the customer first. In this post, we look at some of the things you can do to provide your customers a great experience.

Always Be Respectful

Providing excellent customer service often means dealing with customer emotions. That’s why it’s important to ensure that all employees deal with customers courteously and with the utmost respect. In customer service, the general rule is that the customer is always right – even if they are wrong. Correcting a customer politely and calmly is always the best approach. It is extremely important that employees do not let their own emotions affect their interaction with clients. The goal is to see a customer walk away completely satisfied.

Be Responsive

The worst experience a customer can have is an interaction with a non-responsive employee. Customers dealing with an issue, trying to get help or searching for an answer must be met with an employee that responds quickly and appropriately. Sometimes, employees do not have the answer or cannot help the customer with a particular issue. In these cases, it’s best for the employee to immediately indicate they will look into the issue. A sympathetic response is always better than no response, which may leave the customer feeling ignored.

Train Staff Properly

Your employees are usually the first people that interact with customers. For this reason, it’s vital that all staff members are trained to provide excellent customer service. Employees must understand how to talk with customers, offering guidance and help while working to solve any problems or questions the customer has. Proper training empowers employees with the skills and tools they will need to provide a great customer experience.

Listen to Customers

Employees are usually busy completing tasks and may not always listen to customers. Listening is an easy and vital part of providing great service to customers. It is important for employees to be fully present and attentive when interacting with customers. Listening to a customer means hearing everything that a customer speaks out loud, however, it also means watching for non-verbal communications, such as posture and facial expressions.

Get Customer Feedback

Understanding customers’ opinions, thoughts, feelings, preferences and needs is one of the best ways a business can improve when seeking to offer a great customer experience. Setting up a place for feedback on a company website is a good way to generate information from customers. This allows them to rate and discuss their thoughts and opinions on the products and services offered and their impression of the business as a whole. Surveys and questionnaires are also good options for generating customer feedback. It is also great to ask customers for feedback face-to-face as when possible.

Make Use of the Feedback

Collecting feedback from customers is a great first step. The next step, is for the business to utilize that feedback. Management should regularly review customer feedback and adjust products and services accordingly to offer customers the best possible experience. Making these changes will also let customers know that their thoughts and opinions have been heard. Knowing that what they say matters to a business will undoubtedly build up a business’ repeat customer pool and draw in more customers.

Excellent customer service impacts not only current or regular customers. Surveys conducted recently indicate that nearly 70% of customers react to a bad experience by sharing it on a social network. The present age of technology means that customer reactions to experiences with a business – specifically bad experiences – can spread to thousands of potential customers.

How branding colors influence purchasing decision

The use of colors in branding can have a profound impact on a client’s purchasing behavior. Some studies have show that people’s judgment about a product or service can be 60%-90% influenced by color alone. Colors can elicit different emotions and reactions, as well as a memorable impression. Whether you are painting your offices, designing your marketing materials, or creating a logo, here is what you need to know before choosing a color. 

Blue

Blue is a widely used color in logo design. It stands for being dependable, trustworthy, and fiscally responsible. Big brands like Facebook, AT&T as well as Walmart, all use blue. This color is also used by most police stations, to build trust with the public. Several industries use this color hue including finance, lifestyle, and tech spaces. When used by brands, consumers generally feel safe and in responsible hands. It’s no surprise that tech companies like Facebook and Twitter have chosen blue as their brand color. 

Yellow

Yellow is a very optimistic color. Since it is generally perceived as being bright, it has the ability to grab a consumer’s attention even from afar. That’s why McDonalds and Denny’s have used yellow in the design of their logos in a bid to attract hungry travelers. Yellow can also invoke feelings of happiness or excitement.

Orange

Orange is considered a friendly color. It is used by numerous brands including Nike, Nickelodeon, as well as Hermes. Bright bold orange is mainly used by stores to promote value such as Payless and Home Depot, which communicate affordability. According to branding experts, a subtle shade of orange represents an appeal to the upscale market.

Purple

If you want to portray your brand as imaginative, creative, or wise, then purple is the way to go. It can also be used as an emotional or soothing color. This is the reason why Hallmark used it when creating their primary logo, as well as branding their more than 40,000 stores worldwide.

Red

Red is used by some of the biggest brands in the world. Companies such as Coca Cola and Keller Williams use red as their primary color. It expresses passion and excitement. Red is usually used in combination with softer colors like yellow or white to add a sense of excitement. Tech companies like Netflix and YouTube, pair red with black to signal a modern-bold feel.

White

When white is used in marketing materials or logo design, it can convey a sense of transparency. White can also convey quiet and pure. Company’s such as Apple use white in their products to communicate a sense of simple and pure design.

Black

Black is often used in luxury marketing material and branding. That is why it is the preferred option for stretch limousines and glamorous evening wear. If you want to convey sophistication, drama, and a sense of status, then this is the color for the occasion. The primary brand color of Uber is black.

Everyone’s perception and preferences differ, making color selection more of an art than a science. Shades, hues and tints can also play into perceptions as well. So before finalizing your brand colors, make sure to do a bit of research and testing. The right colors can create a huge impact in the way potential clients perceive your brand. 

Developing a social media strategy

Social media platforms can be a powerful resource for businesses when utilized properly. As part of your social media strategy, it’s important to understand the strengths of each network and how to invest in the right networks to help grow your business. A focused social media presence ensures that you can produce great content and respond to comments on time. Every business should start with the basics – a well designed logo for your profile image, and branding for the customizable part of each profile page.

The right content for the right platform

If you want to run a successful social media campaign for your business, you first need to understand each platform, the nature of your audience, and how you can use the platform for business. Today every business is competing for the same market. Therefore, the more time you spend optimizing your content for a particular platform, the higher your chances of success. To really ensure your content will stand out, focus on headlines the are attention grabbing while using bright and unique images.

Social media strategy

Often, businesses will send traffic from their website to their social media accounts with clickable icons for each platform. But, if you are properly using your social media accounts, they should be sending traffic to your website. Not the other way around. Your website is the center of your marketing efforts, so why send traffic away? This is why it is important to know how social media fits into your overall business strategy. Grow your audience on each network and develop a flow from your social media channels to your website. This will help increase the number of qualified leads that come in from your website.

Timely sharing

In order to achieve maximum engagement, you will want to make sure that your content reaches as many people as possible. Consistency is the key. You will want to come up with a post schedule that ensures your content is posted during specifics times during the day. Different social media networks have different peak times. There is a lot of information on what post times are best, but in reality, it depends on your audience and post frequency. Test different days and times to figure out what works best for your audience. You can also make use of tools such as Facebook Insights or Twitter Analytics to get better insight. 

Sharing on the right platform

There are numerous social media platforms coming up every other day, all jostling for your attention. What you should remember is that different social media platforms cater to different audiences and purposes. Therefore, the first step is identifying and familiarizing yourself with the platform used by the target audience. Pay more attention to those platforms that are likely to give you higher levels of engagement.

Join the conversation

Posting or sharing your content on social media is one thing. However, you need to show your presence in order to engage with potential clients. You can participate in Google Hangouts or Twitter chats on issues relating to your business. Don’t just jump in trying to sell. Actively participate and contribute to conversations on each platform. As long as you belong to the community and have an understanding of the community, you will be able to reach potential clients naturally. 

Bottom line

Any of the above listed efforts will take time before you can get established on social media. If you don’t have the funds, but you have time, you can handle the work yourself. However, if time is not on your side, you can simply hire a professional, to handle the work on your behalf. 

Creating brand identity

The term “brand identity” means different things to different people. Just ask a few business owners what they think brand identity is. You will certainly get ten different answers. A brand identity and a brand image are two completely different ideas. Creating brand identity is about how your company wishes to be perceived, while your brand image is how your company is actually perceived by customers and other businesses. We all know that perception is the only reality, so if your brand image does not conform to your brand identity, you could be in a lot of hot water.

If you view your brand identity and brand image as promises that you make to your customers, then you will realize that if you fail or falter in communicating your promises and fulfilling them, you will have to take responsibility for the failure and correct it immediately. For example, if you bake cupcakes and advertise them as being the best in town but your customers cannot say the same thing about your cupcakes, then there is a huge disconnect. Additionally, there’s the threat of competition. Regardless of your views about your own product, if you don’t convey the right message to your customers, your competitors will find the road wide and narrow to snatch away your customers.

Developing and delivering a powerful brand identity can make or break your business. Creating brand identity is not just about logos and websites; it encompasses every message, every piece of communication, and each experience every customer encounters. Delivering a consistent image, message, and experience to each and every person who comes in contact with your company is key.

So how do you go about improving or creating brand identity? Start from the inside.

Assess Your Business from Within

First, you’ll want to analyze what makes your brand unique from all the others that are supply the same product or service in the industry. This is critical because by doing this you are able to separate you’re business from the rest and show the clients that you are different. Employees, systems, and procedures are the principal business structures that should also be evaluated. Ensure that at all times these structures are understood, particularly by your employees, and represent your message and guarantee to your customers. Make sure that your employees convey your message and promise through those structures.

Dominate Your Field

Stake your claim and keep your business on the up and up. Track trends and stay on top of your changing marketplace. Stay updated on all media and social networking outlets, and never feel afraid to market to new or different customers you may have skipped in the past.

Improve or Create Your Visual Image

Website, logo and business cards are marketing materials that may come in contact with your client, so ensure that these items are reliable and consistent. Your business stability is communicated by reliability and continuity. Finding the correct brand style or voice is important because it gives your company a unique sense of identity and personification that is usually quite appealing to the customers.

Put Your Target Market to Work

Identifying your target market is a must so that your business will continue to prevail in your field. If you keep your eyes on this market, you will satisfy your customers’ needs and desires through the products and services of your company. Keep your customers pleased with your products and services. Those same customers will happily say good things about your company to others.

Keep Evolving

Just like all things, businesses and markets evolve over time. It is important that you consistently stay in touch with the market trends and changes. This is because the identity of the company has got to change and grow as the markets and customers change. This ensures that you remain relevant in your field and also show the customers that you listen to them.

By pinpointing those areas in your business that need reinforcement or strengthening, you are, in effect, sharpening your ability to forge a strong brand and message about your company. Don’t just stop at dissatisfaction – do something to improve your brand identity.

Start conducting better team meetings

Team meetings help us collaborate and drive innovation, but only as long as they are run effectively. We have all been in meetings that seem to go on and on while team members start to check out. It’s estimated that up to 31 hours a month get wasted in unproductive meetings. But, with some dedicated effort, unproductive meetings can be substantially reduced. Here are a few simple ways to hold better team meetings.

Go in with a plan

Borderline obvious, your team meetings should have a plan, outline, or schedule that defines the meeting’s purpose. Even a basic plan will do. Ideally, you want to get through the plan and save meeting derailers for after the meeting. This is when you can meet with individuals one-on-one to further discuss unexpected details.

Foster interactions and involvement

Getting the most out of team meetings means getting everyone involved. Start by asking questions and get feedback about what’s being discussed. Show genuine appreciation and acknowledge team wins. When everyone is involved in a meeting, people are generally more engaged and positive.

Consider fun and food

Sometimes meetings will just need to be long. If that’s the case, consider building in breaks where team members can grab food and walk around. This gives everyone a chance to recharge the batteries and spend some time socializing off-topic. Some companies use additional time before or after the meeting for a fun ritual to keep things positive.

Keep it timely

Meetings that start and end at a clearly defined time allow team members to allocate their day better. Team meetings should generally be less than an hour. Being well prepared will help cut down excess time wasted due to unexpected mishaps.

Create actionable items

The end of team meetings are a great time to go over any next steps or action items. This is a quick way to recap responsibilities and uncover anything that might have been missed. It also creates accountability for what was discussed.

Getting started with email marketing

Emails serve as one of the most widely used ways people communicate worldwide. As a result, companies organize email marketing campaigns to stay in touch with their clients and promote their products and services. Email campaigns, when used wisely, can boost your online reputation, website traffic, and sales. But, there are certain best practices to follow when building out your email marketing strategy.

Start with your list

Building an email list should be the first thing you do before anything else. Even with great content and no email list, it’s all in vain. You can start by using a CRM to send emails out to your list. Companies like MailChimp offer free plans to start, and paid plans as you grow. You will want to add email collection forms to your website to start growing your list. If you meet with prospects or clients in person, ask for them to add their email when you are collecting their information. The email list will help you identify clients who you can send offers to frequently and those who are interested in your products or services. When you have an email list, you are able to get people back to your website on a regular basis. Every time you publish a new post or add products, you can notify your list, increasing your repeat traffic.

Stick to a schedule

A schedule will help you stay on track and allow you to get the most out of your email marketing efforts. If your clients start to expect emails once in a month, then keep it that way. Most experts agree that one email per month is sufficient when starting out.



Personalize your emails

It’s best if you can address your email subscribers by their first name in your emails. A personalized email is more likely to be read than a general one. Personalization will help you to develop and nurture relationships with your clients. They, in turn, will feel that you are prepared to give them their due attention.

Write a compelling subject line

Your subscribers will look at your subject line and instantly decide whether they want to open and read your email. Hence, you should come up with a subject line that will compel them to open your email. Usually, a short descriptive subject lines work best.


Send relevant content

Supply relevant content to your subscribers. You can provide articles, tips, product reviews and industry related news. The key is to focus on messaging that will help you connect with your audience. The effectiveness of an email campaign also depends on how well the content is organized. The message you intend to communicate should be placed on the top as not all of your subscribers will read the entire email.

Avoid spam filters

Sending unsolicited marketing emails to users is known as spamming. Many Internet Service Providers are very strict about spam control. They will scrutinize every single commercial mail that’s sent to users. You can test your campaign for spam like terms, such as ”free”, “save”, “discount” and so on. Mailchimp has great write-up on avoiding spam filters if you are unsure. As per the CAN-SPAM Act, you need to add your contact details in your emails. This includes a registered postal address, a functioning telephone, contact information, and an unsubscribe mechanism. Not only will you keep your emails out of spam filter, but you will also boost your credibility in the eyes of your clients and those interested can get in touch with you.


Test your campaign

Testing is an important part of your email marketing efforts. You will want to test your campaign thoroughly before you send it to anyone. Send a quick email to yourself before sending it to your whole audience. In doing so, you can make sure that it looks the same on web-based email services and email clients.